OwlMission
To delight our customers by providing quality products and services with a friendly customer service experience. Every Day, Every Time.
OwlValues
To lead Australian convenience and fuel industries in customer, employee, and trade partner satisfaction standards.
COMMUNITY-MINDED
We are committed to supporting and adding value to the communities we live in and serve. We invite our customers to become a part of the NightOwl Community through OwlClub membership and other company and community initiatives.
ATTENTION TO DETAIL
We enjoy the satisfaction of a job well done. We believe in having the presence of mind to perform our tasks so that simple mistakes are made less often, and challenges are met with thoughtful attentiveness.
RESPECT FOR ALL
We demonstrate and practice respect for all people equally through communicating with kindness, listening for the purpose of understanding, and displaying good manners.
BRING THE FUN
The NightOwl Brand is a youthful, vibrant, cheeky and playful archetype. We encourage our customers and community to live a little in the moment, smile, have fun and not take life too seriously. We are cheerful, have a sense of humour, and love a good pun.
SHARE KNOWLEDGE
We foster a knowledge-sharing culture. Learning from each other assists NightOwl to grow forward by growing together both internally, and inclusively with our customers.
OwlVision
To lead Australian convenience and fuel industries in customer, employee, and trade partner satisfaction standards.
